About Verus Restoration · Norcross, GA
The Restoration Company Built for North Metro Atlanta
Locally owned, open 24 hours, and on the way from Norcross to 21 communities when water, fire, mold or storms hit your home or business.
Talk to a Person, Any Hour
Call or text for anything happening right now. Use the form for everything else — a question, a quote, a plan for later. We read every message.
Don’t fill out a form. Call or text.
We answer 24 hours a day, 7 days a week, and dispatch from Norcross to 21 North Metro Atlanta communities.
What Happens When You Reach Out
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You talk to someone who can help
Not a call center. Tell us what happened and where — we’ll ask about the source, how far the water or smoke went, and whether you’ve called your insurer yet.
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We tell you what to do before we arrive
Where the shut-off is, what to photograph, what not to touch. For emergencies, a crew is dispatched from Norcross while you’re still on the phone.
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You get a plan, in plain English
What needs to happen, in what order, and how it fits with your insurance claim — before any work starts.
While you wait, if it’s safe: shut off the water at the source, cut power to wet rooms, and take photos and video of everything before you move it. The first-24-hours checklist →
Before You Reach Out
Is there a charge to call or ask a question?
No. Call, text or write and tell us what happened; we’ll explain what the situation likely involves and what the next steps are, with no obligation. If a visit is the right next step, we’ll tell you that too.
Do you work with my insurance company?
Yes. Every job produces the documentation adjusters expect — photos, daily moisture readings and an itemized line-item estimate — and we answer your adjuster’s questions about the scope. You choose your restoration company in Georgia; your insurer cannot require a particular vendor. How Georgia claims work →
Do you serve my area?
We serve 21 North Metro Atlanta communities across Gwinnett, DeKalb, Fulton and Cobb counties from our Norcross headquarters, with coverage into Northeast Georgia. If you don’t see your city on the service-area map, call anyway — we respond across the region.
Can I text you photos of the damage?
Yes. Text HELP to (404) 983-0966, then send the photos in the same thread. A few pictures of the source and the affected rooms help us bring the right equipment the first time.
Where We Respond
Based in Norcross, we respond 24/7 to homes and businesses in these communities and the areas around them.
Whatever happened, the next step is the same: tell us about it. Call or text any hour for an emergency, or send the form and we’ll get back to you.
Prefer email? [email protected] · Open 24 hours · Norcross, GA · Serving Metro Atlanta & Northeast Georgia